Shipping Terms
Payment Method: Users can select products according to their personal preferences and needs and place orders using the cash-on-delivery method.
For returns, please refer to the store's return policy.
If you have any questions after receiving the goods, please contact our online customer service promptly. We are available 24 hours a day!
Logistics Terms:
Shipping Fee: Free shipping on all items 🎉
Shipping Time: After successful order submission, we will arrange for processing according to the order sequence. The shipping cycle is approximately 3 business days; delivery is not limited to specific time slots, and shipping services are available on Saturdays, Sundays, and public holidays.
Delivery Time: After the order is shipped, the estimated delivery time is approximately 7-10 business days.
Signing Instructions: When placing an order, please fill in an address and contact phone number that you can sign for.
Upon receiving the goods, please inspect them on the spot, checking whether the packaging is intact, whether the quantity of goods matches the order, and whether the shopping list is complete. Please do not provide your phone for inspection before signing. If the outer packaging seal is damaged or torn, you have the right to refuse delivery. If you are unable to sign for the package in person, please authorize someone else to receive it on your behalf, and strictly follow the instructions in step 2 above. The delivery courier is only responsible for delivering the goods to the address specified on the delivery slip. Anyone at that address (such as the receptionist) can sign for it; delivery to the designated recipient is not guaranteed.
For risk considerations, orders cannot be modified after confirmation. Please ensure you fill in an accurate address and phone number when placing your order. We apologize for any inconvenience.
From today onwards, orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. We will notify you by email; please reply to the email or contact customer service. If you do not receive a reply within 5 days, we will arrange for the order to be returned to the warehouse and a refund will be processed. We apologize for any inconvenience this may cause.
Return and Exchange Policy 🔄
1) If the goods you ordered are defective, you can apply for a full refund.
2) Regarding return and exchange methods and conditions, please refer to the relevant product information and order process records on the sales page.
3) Returned goods must be returned in their original condition, including all items, gifts, accessories, packaging, and all accompanying documents or materials. If a physical invoice is available, it should be returned along with the goods, along with any signed documents such as credit vouchers required by relevant laws and regulations; otherwise, the company reserves the right to refuse your return/exchange request.
4) You understand and agree that when you apply for a return/exchange, or when a refund is required due to the company's inability to accept all or part of your order, or due to contract cancellation or invalidation, the company will handle the necessary documents such as invoices or credit vouchers required by relevant laws and regulations.
Frequently Asked Questions about Delivery ❓
Q1: Can I specify a delivery time when placing an order?
A1: It depends on the "Transportation Company" in the order delivery information, which corresponds to different delivery time periods.
Q2: How do I complain about a courier?
A2: Customers can contact the corresponding local service hotline of the "Transportation Company" in the order delivery information.
Q3: How long does it take for delivery after shipment?
A3: Under normal circumstances, delivery will be made within 7 business days (excluding Sundays) from the date of order shipment.
Q4: What should I pay attention to when signing for the package?
A4: Please ensure the outer packaging is intact. The recipient can refuse to accept a package with damaged packaging.
Q5: Do I need to provide identification when receiving the goods?
A5: No. The courier is only responsible for delivering the goods to the address specified on the waybill. Anyone at that address (such as a receptionist) can sign for the package; delivery to the designated recipient is not guaranteed.
Q6: What should I do if my order has been signed for by someone else?
A6: In this case, please contact the corresponding courier company according to the "Transportation Company" in the order delivery information and call their local customer service number.
Q7: How can I check the delivery status of our partner logistics provider?
A7: Please find the corresponding courier company according to the "Transportation Company" in the order delivery information.
If you have any questions about specific terms and delivery, please contact us at service@mail.ggxwzb.com. Our customer service will be available 24/7 to answer your questions.